PRESS RELEASE – Video Shops Improve Lease Up Performance for Alliance Residential Company

As part of a recent six-month study with Alliance Residential Company’s performance department, Business Observations evaluated select lease up properties. Using their proprietary mystery shop strategy and state-of-the-art hidden camera video and audio technologies, specialty trained shoppers toured lease up communities. Customized evaluation reports were then released to Senior Vice President of Performance for Alliance Continue Reading »

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Business Observations Announces Innovative Summer Internship Program for College Students

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Read about our new internship program in this exciting press release on PRLOG.

 

Stress Test Customer Service with Mystery Shopping

Professional shoppers should be used in conjunction with call monitoring, speech analytics, surveying, and voice-of-the-customer feedback management. By Leonard Klie – Posted May 1, 2013 DestinationCRM.com Mystery shopping is a $1.5 billion industry that employs more than 1.5 million people worldwide. It has served for decades as a way for companies to measure the quality Continue Reading »