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Mark-Taylor residential has relied upon Business Observations as our partner in quality assurance for more than 3 years. Business Observations provides the highest quality video shops in the industry. Their undercover shoppers are well-trained and rarely identified by our employees, so we recieve an undeniably detailed and accurate representation of our customer's experience.

The quality of Business Observations' video shops and sophistication of their undercover shoppers provides us with an indisputable tool for coaching and developing our leasing associates. We take advantage of both the undercover video shops and Internet shops to ensure that our employees are meeting our standards for prompt and curteous service.

Business Observations is flexible and accomodating to our requests so that we can create specific scenarios and objections for our employees to overcome. This allows us to ensure that our team members are incprporating new information and responding to our training efforts. Business Observations understands our compan culture and standards of performance. As industry insiders, they bring remerkable experience and insight to the table.

- Mark-Taylor Residential